Return & Refund Policy

At YogLivya, your satisfaction and trust mean everything to us. This Return & Refund Policy outlines when and how you may be eligible for a refund or replacement on your purchase. Our goal is to provide clarity, transparency, and peace of mind — while also maintaining fairness and protecting our business.

Please read this policy carefully before making a purchase.

Eligibility for Refunds or Replacements

We stand behind the quality of our products and ensure each item is packed with care. However, if your order arrives damaged, broken, or defective due to an error on our part, you may be eligible for a refund or a replacement.

✅ The product was damaged during shipping.
✅ The item is broken or defective due to a manufacturing or warehouse error.
✅ You received the wrong product as a result of our internal error.

What Qualifies as "Damaged or Broken"

Visible physical damage (e.g., cracked product, torn packaging upon arrival).
Defective functionality (e.g., a non-working item that fails to operate as intended).
Incorrect item delivered (not matching your confirmed order).

You must provide clear photographic or video evidence of the issue when contacting our support team.

What Is Not Covered (Exclusions)

🚫 Change of Mind – If you’ve simply changed your mind after ordering.
🚫 Incorrect Orders Placed by Customer – If the wrong product or quantity was selected at checkout.
🚫 Damage Caused by Misuse – Products damaged due to improper handling, storage, or use.
🚫 Requests After the Valid Reporting Period (see below for timeframe).

How to Initiate a Return or Refund (Step-by-Step)

Contact Us within the allowed timeframe (see below).
Include your Order ID, Full Name, and Contact Details.
Provide clear photo or video evidence of the damage or defect.
Our support team will review your request within 1–2 business days.
If approved, you will receive a confirmation for refund or replacement.

Timeframe to Report an Issue

All refund or replacement requests must be made within 5 calendar days of receiving your order.

Requests made after this window will not be considered, regardless of the issue.

Refund Method

If your request is approved:

Refunds are processed to your original payment method (e.g., credit card, UPI, wallet).
Refunds typically take 5–7 business days to appear, depending on your payment provider.
In the case of replacements, we will ship the correct product at no additional charge once the claim is verified.

Contact Our Customer Support

We’re here to help you with any eligible claims or questions.

📧 Email us at: support@yoglivya.com
📦 Subject: “Refund Request – Order #{your_order_id}”

Our customer care team responds within 24–48 business hours.

Frequently Asked Questions (FAQs)

Q: Can I return an item because I ordered the wrong one?
A: Unfortunately, we do not accept returns for orders placed incorrectly by the customer.

Q: What if my order arrived late or I don’t need it anymore?
A: We do not accept returns or refunds for delivery delays or change of need unless the product is damaged.

Q: Do I have to pay for return shipping?
A: If the issue is due to our error or damage during transit, we cover the cost of replacement. Otherwise, returns are not accepted.

Thank you for choosing YogLivya. We value your trust and are committed to delivering high-quality products with care and integrity.

– The YogLivya Team 🌿
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